RETURNS POLICY

Right of withdrawal

Withdrawal from the agreement on the grounds of the Civil Code: the Buyer (consumer) shall have the right to withdraw from the purchase – sale agreement concluded on the E-shop by notifying the Seller thereof in writing not later than within 14 (fourteen) calendar days from the date of delivery of goods. Withdrawals are made by filling out a withdrawal form. The withdrawal form can be found here: 

The Buyer must provide the Seller with a notice of contract withdrawal  the and other information specified by the Seller by e-mail: info@kava1.lt

Having withdrawn from the agreement in accordance of the Civil Code, the Buyer (the consumer) shall pay to the Seller any reasonable costs, including delivery costs. The Buyer shall not be refunded the delivery fee, except for cases when the Buyer withdraws from the agreement before handing over goods to the courier (i. e. before the date when the Seller transfers the goods to the company providing delivery services). The Buyer has been informed that goods may be handed over to the company providing shipment delivery services before the planned day of delivery of the goods to the Buyer (1-2 days before that).

5.2. If the consumer withdraws from the contract, the amounts paid for the goods will be refunded no later than 14 days from the date on which Kava1 was notified of the consumer’s decision to withdraw from the contract if the consumer returned the eligible goods in accordance with the following Rules:

5.2.1. After submitting a written notice of withdrawal and other information specified by the Seller, the Buyer must return the goods (if delivered) within 14 (fourteen) calendar days in accordance with the procedure for exchange and return of goods set forth in these Rules. This return deadline applies to all cases of return of goods (i.e. also when returning or replacing defective goods).

Rules of withdraw only the Buyer who is recognized as a consumer in accordance with the provisions of the Law on Consumer Rights Protection of the Republic of Lithuania, i.e. y. a natural person seeking or concluding contracts for purposes (consumption purposes) not related to his business, trade, craft or profession.

Civil Code provides for cases when the Buyers (consumer) is unable to exercise the right to withdraw from the agreement provided for in clause 8.1 hereof, including when the agreement has been concluded for the following:

  1. a) perishable goods or goods with a short shelf life;
  2. b) packaged goods which were unpacked after delivery and which are unsuitable for return for health protection or hygiene reasons.

If the consumer decides to withdraw from the contract in which the returned goods was purchased using the Special Offer at that time, the money will be refunded by deducting the value of the Special Offer, i. y. the amount actually paid by the user will be refunded.

Amounts paid shall be refunded exclusively by payment order to the specified bank account after the return of the goods to Kava1 in the manner and verification specified in these Rules.

The goods are returned exclusively to the courier ordered by Kava1, regardless of the delivery method chosen by the customer. In case the goods are not returned due to quality defects (i.e. by exercising the right of withdrawal), the return service is charged (according to the established tariffs). The return fee is deducted from the amount to be returned to the customer for the goods.

The consumer’s right of withdrawal will apply exclusively to those goods which are returned in the same condition as he received at the time of delivery.

The consumer cannot exercise the right to withdraw from the contract and recover the sums paid if a goods was purchased and not only unpacked without damaging the packaging but also used. No refund will be given if the goods are not in the same condition as when they were delivered, as well as if they were damaged.

The goods must be returned using the original undamaged and undamaged packaging.

After checking the returned product, Kava1 will inform the consumer if the return does not comply with the terms of the return policy. If it is established that the consumer can exercise the right of withdrawal (the goods meet the requirements for returnable goods in such cases), the amount paid for the goods will be paid as soon as possible, in any case no later than 14 days from the date of notification of withdrawal, if the goods have been returned and inspected. Notwithstanding the above conditions, Kava1 reserves the right not to refund the amounts paid until the goods have been returned and inspected.